Operations, HR and Performance

Once the board runs every day, the rest of the office is six screens, each with its own job. This is the map — what each is for, where it sits in the menu, and the one or two things worth knowing before you open it.

Operations

Operations

OTR Training

Training days, and what trainers and trainees are scoring.

Notes

HR’s notes on drivers.

Birthdays

Birthdays and work anniversaries, before somebody has to remember them.

Flags

What the forms raised, and who has seen it.

FAE

Fleet Audit Excellence — Amazon’s audit of the walk-rounds you file.

Routes

Routes and vans reconciled against Amazon’s plan, day by day — and what Amazon owes for them (the Finance guide).

Rescues

The road’s own record of every rescue.

HR & Compliance

HR & Compliance

Compliance

Amazon’s work-hour rules, held against every driver.

Safety shoes

Who was noted without them, over the days your rules count.

In-House Pay

Paid days and reimbursements by week — what payroll keys in beyond the shift hours.

Breaks

Breaks as the app, the payroll system and the van each saw them.

Timecards

The Flex sign-out held against the payroll clock-out.

Onboarding

Amazon’s hiring pipeline, read from Cortex.

Exits

People leaving, and what is still to do for each — every station at once.

Documents

The driver’s file.

Injuries

Injuries and the OSHA log, kept as they happen.

Performance

Performance

Six tabs — Scorecard, Safety, Quality, Rankings, Monthly and Giveaways. The weekly rank is built from Amazon’s scorecard and your own rules (Settings › Ranking & standing), and the week’s post comes from it:

1. 1

   On Rankings, press Draft the weekly post.

   It opens the Announcements composer with the standings written in, and Post it sends it. Drafting needs Performance edit, posting needs Communication edit — the Owner and an Ops Manager hold both.

2. 2

   If you run giveaways, press Offer rewards to the Top N.

   It needs the Give rewards permission. Giveaways then follows each one — Record their pick…, Handed over, or Withdraw….

3. 3

   At the month’s end, the same on Monthly.

   Draft the monthly post and Offer the month’s rewards.

Write-ups

Write-ups

Dispatch drafts — Write up this call-out → on a driver’s row, or Write up from a Safety or Quality line — and the Owner, an Ops Manager or HR issues: Issue & notify driver. Issuing marks the driver bonus-ineligible for the week of the incident; rescinding clears it. The driver signs on their phone — Sign — I have read this — or refuses, and either is kept.

The fleet

Fleet

Every van in walking order. A van’s own page holds its Overview (the bench and the QR card), Service, Registration, Inspections — Amazon’s DVIC and your own walk-round — Damage, Tickets, Notes and Cortex. Tickets and Damage at the top list every open one, and Settings keeps the service intervals, photo retention, repair shops, van types and vendors. The fleet guide goes deeper.

Chat, announcements and the Library

All Ops

Everyone in the office, in one room, pinned at the top of Chat.

Broadcast

One per station, to every driver. It rings them, and quiet hours hold it until they end.

Today and Tomorrow

Each station’s rooms for the drivers on the board. Tomorrow’s opens when the shift times go out.

The desks

Dispatch, Fleet, HR — a driver messages a desk, never one person who might be off.

Announcements

A notice people read. Only Priority and Ask for “Got it” ring phones — both need the Priority & pins permission, the Owner’s and an Ops Manager’s at first — and an @-mention rings the person named.

Library

Policies people sign, Guides everybody reads, and Ops guides only the office sees — this path among them.