Finance

Two questions every week: what did the hours cost, and did Amazon pay for every route you ran? Finance answers the first, Routes Run the second — and the rules behind both are yours, on one Settings page.

Hours, paid against clocked

Finance › Hours

Where the week’s hours went, split four ways — DA, Rescuers, Training and Ops team — then a row per person: their shifts, Guaranteed, Clocked, the gap, and how they were paid — bonus, topped up, short or extra. How this is worked out says it in words, and Export is the sheet your payroll reads.

Clocked

Real punches, from Amazon’s compliance feed — not your payroll app’s, and never an estimate.

Guaranteed

What a day worked is worth under your rules on Settings › Bonus & hours.

Delivered, no punch yet

A day Amazon shows delivered with no punch is held — out of the guarantee, the bonus and the shortfall — until the punch lands.

Both stations

Every day is counted at the station it was worked, and a person’s pay is judged on the whole week.

Finance is the Owner’s at first. An owner shares it on Ops team › Roles — Read Only opens it, and Hours also needs Read Only on HR & Compliance and Performance.

What Amazon owes

Operations › Routes

Routes Run: each day’s routes by kind — standard, recycled, ERO, flex, a new driver’s first day (ORE), retraining (OTR), training — and the hours Amazon owes for them, priced by your rules. Work summary ↗ sets Amazon’s own Work Summary beside each block, underpaid or overpaid.

1. 1

   Open the day.

   From noon the board asks — Routes Run · N days not reconciled — and Reconcile › opens it.

2. 2

   Say what happened.

   Where Amazon’s figures differ, the comment is required: the team’s words are what goes to the dispute.

3. 3

   Mark it, and send the dispute.

   Mark … reconciled, then Copy the dispute lines for the email to Amazon.

The rules behind the money

Settings › Bonus & hours

The bonus

On or off, and what a week must look like to qualify. Off until the Owner saves it.

The hours guarantee

From each shift’s paid hours or a set number a day; who is topped up to it; the band and the rate.

How Routes Run prices a route

Standard and nursery at the block Amazon offered; recycled, ERO, flex, a first day and its trainer, a first-day no-show and a late-cancelled route at the hours you set.

Salaried office jobs

On Ops team › Roles, How the … is paid: hourly, punching in and out, or a fixed salary whose hours come from the ops schedule.